Welcome to PlayVana Family Gaming Center ("PlayVana", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website playvana.com or visit our physical center.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Transaction Information: Membership details, birthday party bookings, and pass purchases
- Children's Information: Name, age, and date of birth of children registered for visits or memberships (with parental/guardian consent)
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent
- Communications: Records of correspondence when you contact us by email, phone, or contact form
- CCTV Footage: Video recordings taken within our premises for safety and security purposes
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your visit, membership, or party booking
- To communicate with you about your enquiries and reservations
- To send promotional emails and newsletters (only with your explicit consent)
- To improve our services, website, and customer experience
- To comply with legal obligations under the laws of India
- To maintain safety and security within our premises via CCTV
- To analyze website traffic and usage patterns
3. Legal Basis for Processing
We process personal data in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA). Our legal bases for processing include:
- Your consent (which you may withdraw at any time)
- Fulfillment of a contract or booking
- Compliance with legal obligations
- Legitimate interests in running and improving our business
4. Children's Privacy
PlayVana operates as a family entertainment center and may process information about children under 18. We only collect children's data with the explicit consent of a parent or legal guardian. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information about a child without appropriate consent, please contact us immediately at supp@playvana.com.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third parties who assist us in operating our website and business (e.g., payment processors, email service providers)
- Legal Authorities: When required by law, court order, or to protect the safety of our guests and staff
- Business Transfers: In the event of a merger, acquisition, or sale of assets
All third-party service providers are contractually required to maintain the confidentiality and security of your information.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Membership and booking records are retained for 5 years. CCTV footage is retained for 30 days unless required for an ongoing investigation.
7. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Data Protection Board of India
To exercise any of these rights, please contact us at supp@playvana.com.
8. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption. However, no method of transmission over the internet is 100% secure.
9. Cookies
Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for full details on the cookies we use and your choices.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: supp@playvana.com
- Phone: +91 22 4972 8800
- Address: Level 3, Phoenix Palladium Mall, Senapati Bapat Marg, Lower Parel, Mumbai — 400013